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You must contact customer care at the email address customercare@kippypet.eu within 14 days of delivery. You can find all the information on the returns page
"Once you receive the new Kippy, you must change the Kippy ID: 1. Go to “PET PROFILE” 2. Identify the Kippy ID and click on “REPLACE” 3. Enter the new Kippy ID manually Warning: if replacing a device, there is no need to register a new Kippy "
"No, the Kippy SIM has technical characteristics that make it unique and irreplaceable with other SIMS. Also, the Kippy SIM cannot be used in mobile phones."

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