How do I turn off Kippy?
By pressing the device button for 3 seconds, until you see 3 red flashes
How do I turn on Kippy?
By pressing the device button for 3 seconds, until you see 3 green flashes
How do I know if the Kippy is turned on/off?
By clicking on the device, it will flash 3 times: red if turned off, green if turned on.
Which countries does Kippy work in?
"Kippy works in all of Europe, Turkey, India and South Africa where there is a GSM network: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Spain, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Sweden, Ukraine, United Kingdom."
Can I use another SIM of mine in the Kippy?
"No, the Kippy SIM has technical characteristics that make it unique and irreplaceable with other SIMS.
Also, the Kippy SIM cannot be used in mobile phones."
Is there a maximum distance for receiving position and activity data?
Kippy has an unlimited range of action under the tracking service cover in Europe, India, South Africa and Turkey (if the area is covered by a GSM network) thanks to GPS technology. The distance between the Kippy and you is irrelevant.
Are there additional costs if I go abroad?
"Kippy works throughout Europe, South Africa, Turkey and India at no additional cost to that of the data package
The cost of using the Internet service from your smartphone depends on your charges plan with your mobile provider."
What happens if I try to connect from a country where there is no area covered?
Kippy will not work and will not enter roaming.
How long does the battery last?
The battery duration varies according to several factors, including 2G phone coverage, GPS satellite cover, weather, Update Frequency time set in the App, the functions used and so on. The Kippy Finder battery last up to 7 days in default mode.
My Kippy battery is not charging, what can I do?
Try using a 2.0A transformer at least, and use a wall socket. If the problem continues, contact Customer Service.
How can I reset my Kippy?
By pressing the button for about 12 seconds. Wait for the orange light to turn off. After that, turn on the device.
How do I attach the Kippy to the battery charger?
By using the mini USB provided.
My Kippy is rapidly flashing green, what does it mean?
The device is connected to the Server.
My Kippy is slowly flashing green, what does it mean?
The device is searching for a GSM connection (2G)
My Kippy is slowly flashing yellow, what does it mean?
The device is searching for a GPS signal (tracking).
My Kippy is rapidly flashing white, what does it mean?
The device is in Live Tracking.
How do I take my first GPS point?
For the device to pick up the GPS signal, it must be outdoors where the sky can be seen. If it is cloudy, it may take more time for the first fixing.
How long does Kippy take to capture the GPS signal?
GPS capture time depends on several factors, including weather and battery level. It may take some minutes outdoors (5-8 minutes).
Does Kippy work without network coverage?
No, Kippy like a smartphone, needs data coverage to work.
Are Kippy emissions harmful for my pet?
No, the emissions are much lower than the legal limits: the device is not harmful for animals.
Can I use my Kippy on different dogs?
Yes, but the activity data cannot be accurate in this case.
Does Kippy work for cats too?
Kippy works on cats that weigh more than 5 kg.
Is Kippy suitable for small animals too?
Kippy works on pets (cats dogs) that weigh more than 5 kg
Is Kippy waterproof?
Kippy has been designed for pets, even the liveliest ones. The device is knock resistant and rain, puddle and rapid dip proof at limited depth, as long as the USB port is closed correctly. It is not recommended to leave Kippy in contact with water and other liquids for long periods, however.
What is the Kippy firmware?
The firmware is the "programme" inside the device.
How can I update my Kippy firmware?
The firmware updates automatically when the device is charging and an updated version is available.
What are the Kippy dimensions?
Kippy FINDER dimensions are 6.1X4.4X2.7 cm