HOW CAN WE HELP YOU?

Frequent Topics

Check that you have received the tracking number from the Courier by mail in order to follow the delivery, otherwise contact us by communicating your order number.

If you do not remember your password you can request a temporary access code to access the App and set it again. Click on "forgot your password" on the login page, it will be sent to your email

It is possible to monitor Kippy from different phones (Android and iOS) it is necessary to download the application for free for each single device and log in with the credentials saved during registration.

You can check that the registered email address has been confirmed directly from the App-> User Profile-> Management.

You can change your email address if you are the legitimate owner of Kippy, the procedure takes a few minutes and is managed by the customer service, contact us by communicating the data for the change.

The activities of the animal are calculated through an algorithm that takes into account the breed, weight and age of the animal, based on these parameters the APP automatically suggests the objectives that the animal should reach every day.

The history is located in the 'menu' section and shows the routes you have recorded while activating the live tracking - To view the route your pet has made, this must have been registered with live tracking activated - The history displays both the GPS points and the WI-FI points - The history can also be viewed by means of a heat map.

Activate live tracking by clicking on the "Live" circle at the top right of the App (in the Position section), you will see the updated movements of your pet on the map every 3/5 seconds.

It is possible to buy the Kippy Evo spare parts kit containing two velcros + a charging cable on our website and on Amazon.

Access the APP MENU (at the bottom on the right) -> PET PROFILE -> REPLACE KIPPY by entering the ID code (5 digits) found on the back of the device.

- To activate the service package, download the APP, proceed with registration and access the service packages section and select the one that best suits your needs.

- Renewal: The service package for Kippy is automatically renewed unless canceled within 48 hours from the expiry date, all data relating to your Kippy are visible in the Application.

 

There are 4 service packages:

Basic € 9.99 / month*

Premium € 69.99 / 1 year

Ultimate € 99.99 / 2 years

Supreme 199.99 € / 5 years

* The BASIC package needs a commitment of at least 4 months . In the event of an early withdrawal a Fee of Early Termination will be applied. This will be calculated on the number of months that are left to reach the minimum period required.

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