What is the returns procedure?
You must contact customer care at the email address firstname.lastname@example.org within 14 days of delivery. You can find all the information on the returns page
I have an active service package, If I replace the Kippy, can I transfer the service package?
"Once you receive the new Kippy, you must change the Kippy ID: 1. Go to “PET PROFILE” 2. Identify the Kippy ID and click on “REPLACE” 3. Enter the new Kippy ID manually Warning: if replacing a device, there is no need to register a new Kippy "
Can I use another SIM of mine in the Kippy?
"No, the Kippy SIM has technical characteristics that make it unique and irreplaceable with other SIMS. Also, the Kippy SIM cannot be used in mobile phones."