How do I download the Kippy app?
You can download the Kippy app for iPhone and iPad available on App Store and for Android™ tablets and smartphones on Google Play, free of charge.
Does the app have a cost?
The Kippy app is free of charge
How can I change the password?
If you have forgotten your password, we will provide you with a temporary one to use to access the App, to then set a new password.
How do I activate Live Tracking?
By pressing the "Live" button in the “Map” area
How often do Live Tracking data update?
They normally update every 3 seconds, if the GPS or GSM signal is missing, it may update more slowly.
How does the Geofence work?
The device checks if the pet is inside the area signalled as safe. When the pet is outside the area, it sends a notification to the phone and activates the Live Tracking function to help find the pet if he has escaped.
Can I create more than one Geofence areas?
Yes, but you can only activate one at a time.
How big does the Geofence area need to be?
It must be a minimum of 30 metres and the angles of the hexagon must be convex.
The battery level is green but the message “Kippy switched off” appears on the map. Why?
The battery level refers to the last time it was updated. If the device does not communicate punctually as planned, it may be in an area with no coverage or the battery may need charging.