How do I activate Live Tracking?
By pressing the "Live" button in the “Map” area
How often do Live Tracking data update?
They normally update every 3 seconds, if the GPS or GSM signal is missing, they may update more slowly.
How does the Geofence work?
The device checks if the pet is inside the area signalled as safe. When the pet is outside the area, it sends a notification to the phone and activates the Live Tracking function to help find the pet if he has escaped.
Can I create more than one Geofence areas?
Yes, but you can only activate one at a time.
How big does the Geofence area need to be?
It must be a minimum of 30 metres and the angles of the hexagon must be convex.
The battery level is green but the message “Kippy switched off” appears on the map. Why?
The battery level refers to the last time it was updated. If the device does not communicate punctually as planned, it may be in an area with no coverage or the battery may need charging.
How can I replace a device with a new one without losing my service package?
Open the app and go to the Settings section, select the pet you are replacing the device for and follow the steps for replacement, entering the new serial number.
How can I share a Vitamessage?
You can share Vita messages on the main social networks. Enter the Life section, choose the message you like most, click on “share” and show your friends your four-legged friend’s abilities.
When do I receive Vita messages?
There are different types of Vita messages and are sent with different frequencies. Tips and advice messages for your pet's wellbeing are sent every 4/6 days.