What are delivery times?
Delivery times vary from 3-5 business days. You can contact our logistics services at the email address ordini@terashop.it to check your order status. We would kindly ask you to state order number, email address and date in your email.
"Where can I buy spare parts
for my Kippy (e.g.: battery charger, Velcro..) ?"
You can contact our customer care centre on the website via chat or at the address customercare@kippypet.eu
Can I cancel my order and get a refund?
You should contact our customer care service at the email address customercare@kippypet.eu
I bought a Kippy via Vodafone, who do I contact to receive assistance?
You must contact VODAFONE customer service in your own country.