How long does the Kippy warranty last?
As per European standard, Kippy is under warranty for 2 years from the date of purchase. You can find more information about this in our section Terms and Conditions
What is the returns procedure?
You must contact Kippy customer care (c/o Kippy srl, via Cosimo del Fante 10, Milan, Italy, Telephone number: 0044-02070970378) at the email address customercare@kippypet.eu within 14 days starting the day after the communication of withdrawal. You can find all the information on the Returns page.
How long do I have to return a product?
Within 14 days of delivery. You can find all the information on the returns page
My Kippy does not work. Who must I contact?
You can contact customer care centre at the email address customercare@kippypet.eu or you can contact them via chat and we will be happy to help you.
If a replacement of my Kippy has been authorised, how can I replace my old Kippy on my account once I receive the new one?
"Once you receive the new Kippy, you must change the Kippy ID:
1. Go to “PET PROFILE”
2. Identify the Kippy ID and click on “REPLACE”
3. Enter the new Kippy ID manually
Warning: if replacing a device, there is no need to register a new Kippy "
I have bought a Kippy from Amazon, who must I contact to make a return?
You can contact Amazon directly. If you require assistance, please contact us on customercare@kippypet.eu
I have an active service package, If I replace the Kippy, can I transfer the service package?
"Once you receive the new Kippy, you must change the Kippy ID:
1. Go to “PET PROFILE”
2. Identify the Kippy ID and click on “REPLACE”
3. Enter the new Kippy ID manually
Warning: if replacing a device, there is no need to register a new Kippy "